Privacy Policy

This Privacy Policy explains how [Savia Nature] (“Savia”, “we”, “our”, or “the Site” at savianature.com) collects, uses, and shares your personal information when you visit or make a purchase.

In this policy
• Collecting Personal Information
• Sharing Personal Information
• Using Personal Information
• Lawful Basis
• Retention
• Automated Decision-Making
• Your Rights (GDPR and CCPA/CPRA)
• Cookies
• Do Not Track
• Changes
• Contact

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Collecting Personal Information

When you visit the Site, we collect information about your device, how you interact with the Site, and information needed to process purchases and provide support. “Personal Information” means data that can identify you, directly or indirectly.

Device information
• Examples: IP address, browser version, time zone, cookie identifiers, pages viewed, referral URLs, on-site actions.
• Purpose: load the Site correctly, maintain security, measure and improve performance and marketing.
• Source: collected automatically through cookies, log files, pixels, and similar technologies.
• Disclosure: analytics and ad partners such as Google Analytics and Meta (Facebook/Instagram).

Order information
• Examples: name, billing and shipping addresses, email, phone, payment method tokens, order contents.
• Purpose: fulfill orders, process payments, arrange shipping, provide invoices and confirmations, detect fraud, provide customer service, and send transactional or product updates.
• Source: submitted by you at checkout.
• Disclosure:
• WooCommerce on WordPress to run our storefront.
• Payment processors: Stripe and Apple Pay for secure payments.
• Fulfillment partner: Printful for printing and shipping.
• Shipping carriers based on your address.

Customer support information
• Examples: contact details, order numbers, your communications with us.
• Purpose: respond to requests and resolve issues.
• Source: submitted by you.
• Disclosure: our help desk or email service provider, if used.

Minors

Our Site is not intended for anyone under 18. We do not knowingly collect data from children. Parents or guardians may contact us to request deletion.

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Sharing Personal Information

We share Personal Information with service providers who help us operate the Site and fulfill our contracts with you, for example:
• WooCommerce (store platform on WordPress).
• Stripe and Apple Pay (payment processing).
• Printful (on-demand production and shipping).
• Analytics and ads: Google Analytics, Meta (for measurement and targeted ads, where permitted).
• Hosting, security, and email services used to run the Site.

We may also share information to comply with laws, respond to lawful requests, protect our rights, or prevent fraud and abuse.

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Behavioural Advertising

We use analytics and advertising tools to understand how visitors use the Site and to show ads that may be relevant.
• Google Analytics: how Google uses data: https://policies.google.com/privacy
Opt-out browser add-on: https://tools.google.com/dlpage/gaoptout
• Meta technologies: you can control ad preferences at https://www.facebook.com/adpreferences

You can also opt out of interest-based advertising from many providers at https://optout.aboutads.info/ and https://www.youronlinechoices.eu/ (EU).

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Using Personal Information

We use your Personal Information to:
• offer and deliver products, process payments, and provide customer support
• communicate about orders, updates, and promotions, according to your preferences
• improve the Site, prevent fraud, and maintain security
• comply with legal obligations

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Lawful Basis (GDPR)

If you are in the EEA, UK, or Switzerland, we process your data under these legal bases:
• Consent
• Performance of a contract with you
• Compliance with legal obligations
• Legitimate interests, such as site security, fraud prevention, and improving our services, provided these do not override your rights

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Retention

We keep Personal Information for as long as needed for the purposes described above, including record-keeping and legal obligations. You may request deletion, subject to exceptions in applicable law.

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Automated Decision-Making

We may use limited automated tools to help prevent fraud, for example blocking payment credentials or IPs associated with suspicious activity. These processes do not produce legal effects on you. You can contact us to request a review.

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Your Rights

GDPR/UK GDPR

You may request access, correction, update, portability, or deletion of your Personal Information. You may also object to or restrict certain processing.

CCPA/CPRA (California)

California residents may request to know, access, correct, delete, and opt out of “sharing” for cross-context behavioral advertising. We do not sell Personal Information for money. To exercise rights, contact us using the details below.

We will verify your request and respond within the time required by law. You may authorize an agent to submit requests on your behalf.

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Cookies are small files stored on your device. We use:
• Essential cookies for core site functions and checkout
• Analytics cookies to measure traffic and usage
• Advertising cookies to deliver and measure ads, with your consent where required

You can manage cookies in your browser settings. Blocking cookies may affect site functionality. Learn more at https://www.allaboutcookies.org/.

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Do Not Track

There is no industry consensus on responding to “Do Not Track” signals. We do not change our practices when such signals are detected, but you can control cookies and ad preferences as described above.

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Changes

We may update this policy to reflect operational, legal, or regulatory changes. The “Last updated” date will appear below.

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Contact

For questions or to exercise your privacy rights, contact us:
Email: contact@savianature.com
Address: Quito, Ecuador
Web form: https://savianature.com/pages/contact]

Last updated: October 22th, 2025